If you searched for “origin energy”, you are probably trying to do one of a few things: log in to your account, pay a bill, check your plan, or find a contact number. This guide covers all of that in one place — who Origin Energy is, its plans and prices, how to log in and pay, and how to get in touch.
Quick Answer
Origin Energy is Australia’s largest energy retailer, selling electricity and gas to millions of homes and businesses. It is listed on the ASX (ticker: ORG) and based in Sydney. You can log in, pay bills and manage your plan through the official Origin Energy website or its mobile app. Its main customer service number is 13 24 61.
What Is Origin Energy?
Origin Energy is an Australian energy company founded in February 2000. It is listed on the Australian Securities Exchange and is headquartered in Sydney. It sells electricity and natural gas across New South Wales, Victoria, Queensland, South Australia and the ACT, and gas in Western Australia. It does not operate in Tasmania.
Origin is the largest energy retailer in the country, with around 4.5 million customer accounts covering electricity, gas, LPG, solar and broadband. Alongside retailing, it generates power and owns the Eraring Power Station in New South Wales — Australia’s largest coal-fired power station. Origin has twice pushed back Eraring’s planned closure date, most recently to April 2029, citing reliability concerns while replacement capacity is built.
Beyond electricity and gas, Origin sells LPG, solar panel systems, battery storage, hot water and heating and cooling products, EV charging plans and NBN broadband.
Origin Energy Electricity Plans
Origin’s residential electricity plans are all variable-rate plans with no lock-in contract and no exit fees. The main ones are:
- Origin Go Variable — the standard variable-rate plan, usually the lower pricing tier.
- Origin Everyday Rewards Variable — earns Everyday Rewards points on your energy spend, which you can put toward groceries at Woolworths.
- Origin Affinity Variable ePlus — typically Origin’s cheapest electricity plan in most states.
- Origin Basic — a no-frills standing offer plan.
Because rates are variable, Origin can change prices from time to time and will notify you when it does. Electricity prices differ by state and by distribution network, so a plan that is cheapest in Sydney may not be cheapest in Melbourne. Sign-up offers such as bill credits come and go — if you see one advertised, read the fine print for the conditions before you sign up.
Origin Energy Gas Plans
Origin sells gas in NSW, Victoria, Queensland, South Australia, the ACT and Western Australia. Its gas plans include both fixed-rate and variable-rate options, and the plan names and rates change over time. If you are comparing gas, get a quote for your own address rather than relying on an old advertisement — the fine print matters more than the headline plan name.
How to Compare Origin’s Prices
The honest way to check whether Origin is cheap for you is to run your own comparison. Energy prices in Australia depend on your state, your distributor and how much you use. A good starting point is the Australian government’s free Energy Made Easy comparison site, which lists every plan against the regulated reference price (the Default Market Offer, or the Victorian Default Offer in Victoria). Compare Origin’s quote against that reference price, not against last year’s bill.
How to Log In to My Account
“My Origin” is the online account portal where you manage your electricity and gas accounts. You can also use the Origin app on iPhone and Android. Here is how to get in:
- Go to originenergy.com.au and click My Account or the Log in button.
- Enter your registered email address and password.
- If you have never logged in before, click Register Now, enter the email address linked to your Origin account, and follow the email confirmation steps to set a password.
Once you are in, you can view and pay bills, set up direct debit, arrange a payment plan, change your plan, track your usage, check solar credits, submit meter readings and arrange a move or disconnection. If you forget your password, use the “Forgot or create my password” link on the login page and Origin will email you a reset link.
Ways to Pay Your Origin Energy Bill
Origin gives you several ways to pay, for electricity and gas:
- Through My Account or the Origin app — pay by debit or credit card, or with Apple Pay or Google Pay if you have a digital wallet on your device.
- Online without logging in — pay on the go by debit card, credit card or BPAY without signing in.
- BPAY — through your bank’s app or online banking using biller code 130112. Your BPAY reference number is on page 1 of your bill, or in My Account.
- Direct debit — set up in My Account or the app. Paying from a bank account avoids card payment fees.
- EasiPay payment plan — Origin averages your expected annual cost into even weekly, fortnightly or monthly payments, and reviews it every three months.
- Centrepay — if you receive Centrelink payments.
- By cheque — post your cheque and the payment slip to Origin Energy Holdings Limited, GPO Box 2951, Sydney NSW 2001.
- In person — pay at any Australia Post office (a processing fee may apply).
For LPG accounts, the BPAY biller code is 5660 (use your Origin account number as the reference), and you can arrange LPG direct debit by calling 133 574. If you are struggling to pay, ask Origin about its Power On hardship program or your state energy ombudsman.
Origin Energy Contact Numbers
Keep your account number handy when you call. The main numbers are:
- 13 24 61 — electricity and gas sales and customer service
- 13 66 83 — moving house team
- 1300 791 468 — solar enquiries
- 13 35 74 — LPG
You can also reach Origin through live chat on its website or app, and through its Facebook page. Phone hours are listed on the Origin website and change from time to time, so check there before calling.
Two things people often mix up: for a power outage, call your local electricity distributor — the number is on your bill — not Origin, because Origin is the retailer and the distributor owns the poles and wires. For gas leaks or emergencies, call 000.
Moving House with Origin
If you are moving, call the moving team on 13 66 83 or arrange the move in My Account or the app. Give as much notice as you can — at least a few business days — so your power and gas are connected on the day you arrive and disconnected at your old place. Have your new address, the move date and a meter reading (or a photo of the meter) ready.
Solar, Batteries and Green Options
Origin installs rooftop solar and batteries and offers several solar-specific electricity plans with higher feed-in tariffs than its standard plans. If you have a home battery, you can also join Origin Loop, Origin’s virtual power plant: your battery automatically exports power to the grid during peak demand and you earn credits on your bill in return.
Origin also offers GreenPower add-ons so you can pay extra to have some or all of your usage matched with accredited renewable energy. Note that independent reviewers score Origin poorly on green credentials: the most recent Green Electricity Guide (2022) gave it 1.6 out of 10, ranking it 43rd of 48 providers, largely because of its coal generation.
Broadband Bundles
Origin sells NBN broadband plans alongside energy. If you bundle NBN with an Origin electricity or gas plan, you can get $10 a month off the broadband plan. The details and eligibility change, so confirm the current offer on Origin’s site before signing up.
Is Origin Energy Any Good? Reviews
Customer reviews are mixed but lean positive on service and mixed on price. Origin’s review profiles report around 3.8 out of 5 on ProductReview and 4.7 out of 5 on Trustpilot at the time of writing, with praise for helpful phone support and complaints mostly about rising rates.
Pros: one of Australia’s biggest retailers, so the app and account tools are polished; Everyday Rewards points on some plans; NBN bundling discount; solar and battery options including a virtual power plant; no lock-in contracts or exit fees.
Cons: credit card payment fees; prices are not always the cheapest in every state; weak environmental record; variable rates can move with little warning.
Frequently Asked Questions
What is Origin Energy’s phone number?
The main number for electricity and gas sales and service is 13 24 61.
What is Origin Energy’s BPAY biller code?
For electricity and gas it is 130112. For LPG it is 5660.
How do I log in to Origin Energy?
Go to originenergy.com.au, click My Account or Log in, and enter your registered email and password. First-timers click Register Now to create a login.
Can I pay my Origin bill without logging in?
Yes. Origin has a pay-now page where you can pay by card or BPAY without signing in.
Who do I call for a power outage if I am with Origin?
Call your local electricity distributor — the number is on your bill — not Origin.
Is Origin Energy Australian owned?
Origin Energy is an Australian company listed on the ASX with its head office in Sydney.
The Bottom Line
Origin Energy is the safe, mainstream choice for energy in Australia: a big retailer with a solid app, decent customer service and plenty of extras like Everyday Rewards points, solar options and broadband bundles. It is rarely the absolute cheapest in every state, so compare its quote against the reference price on Energy Made Easy before you commit. And if all you needed was to log in or pay a bill, head straight to originenergy.com.au — that is the fastest route.
