You can cancel Amazon Prime in about two minutes, straight from your Amazon account. There is no fee for cancelling, and you do not need to ring anyone. The only thing worth checking first is whether you are due a refund, because that depends on whether you have used any Prime benefit since your last payment. This guide walks through the exact steps, the refund rules, and what happens to Prime Video, your orders, and your account after you cancel.
Quick answer: Sign in at amazon.com.au/gp/primecentral, choose Manage Membership, then End membership and benefits and confirm. If you have not used any Prime benefit since your last charge, Amazon refunds the full fee for the current period. Otherwise you keep your benefits until the end of the period you have already paid for.
How much does Amazon Prime cost now?
Before you cancel, it helps to know what you are actually paying. Amazon Prime in Australia now costs $99 a year or $12.99 a month, up from $79 a year and $9.99 a month. The new price started in October 2026 for new members, and existing members pay it from their first renewal on or after 25 November 2026. If the price rise is the reason you are leaving, check your renewal date first — you might have weeks left at the old price, and you can set a reminder instead of cancelling straight away (see below).
How to cancel Amazon Prime on a computer
- Sign in to your account on amazon.com.au.
- Go to Account & Lists, then select Prime Membership. You can also go straight to amazon.com.au/gp/primecentral.
- Select Manage Membership.
- Choose End membership and benefits.
- Amazon may offer you a discount or a pause to stay. If you are sure, keep going until you see the confirmation that your membership has ended.
- Note the date on the confirmation screen. That is the date your benefits end, or the date your refund is processed.
Make sure you are signed in to the account that actually holds the membership. If you have more than one Amazon account, cancelling on the wrong one changes nothing and the charges keep coming.
How to cancel Amazon Prime on the app
The steps are the same in the Amazon app. Open the app, tap the menu, go to Your Account, then Prime Membership and Manage Membership, and choose End membership and benefits. If you signed up through the App Store or Google Play, the app will point you to cancel there instead — see the section below, because cancelling on Amazon will not stop the billing.
How to cancel an Amazon Prime free trial
Ending a free trial works the same way. In Prime Central, choose End Trial and Benefits instead. You will not be charged, and you usually keep the trial benefits until the trial end date — check the date Amazon shows you on the confirmation screen, because that is the date that counts. Do not wait until the last day: if the trial rolls over into a paid membership, the next charge is taken automatically, and getting it back then depends on the refund rules below.
Will you get a refund?
This is the part most people get wrong, so check it before you click cancel. Amazon’s rules are:
- Full refund: If you cancel at any time and neither you nor anyone on your account has used a Prime benefit since your latest membership charge, Amazon refunds the full fee for the current period. Using a benefit means things like placing an order with free Prime delivery, watching Prime Video, listening to Prime Music, or using Prime Reading. One Prime delivery is enough to lose the refund.
- Cancelled within 3 business days of signing up or converting from a free trial: Amazon refunds the full membership fee, but it can deduct the value of any Prime benefits you used during those three business days.
- Outside those cases: There is no refund. Your membership simply runs to the end of the period you have already paid for, and you keep all the benefits until then.
- How long a refund takes: Refunds that are issued go back to your original payment method within 3 to 5 business days.
A practical tip: if you have not used any benefit since your last payment and you want the refund, cancel now rather than using Prime “one last time” first. That one last order or film is exactly what makes the refund disappear.
What happens after you cancel?
- If you got a refund, your Prime benefits end straight away. Free delivery, Prime Video, Prime Music, Prime Reading, and Prime-only prices stop immediately.
- If you did not get a refund, you keep everything until the end of the period you have already paid for. After that date, your account goes back to a standard Amazon account.
- Your Amazon account stays open. Cancelling Prime does not close your account. Your order history, saved addresses, and payment methods stay exactly as they were, and you can keep shopping on Amazon without the membership — you just pay delivery like everyone else.
- Downloaded Prime Video titles disappear. Anything you downloaded for offline viewing through Prime Video is tied to an active membership, so it stops working once your membership ends. Anything you bought outright, like a Kindle book or a film you purchased rather than streamed, stays yours.
- Household sharing ends. If you share Prime benefits through Amazon Household, the other people on your account lose their shared access when your membership ends.
- You can rejoin any time. Go back to Prime Central and sign up again. You may not be offered another free trial, so do not cancel on the assumption that one will be waiting.
If you signed up through Apple or Google Play
This catches a lot of people out. If you joined Prime through the App Store or Google Play, Amazon is not the one billing you, so cancelling on Amazon’s site does nothing. Cancel in the store that charges you:
- iPhone or iPad: Settings, then your name, then Subscriptions, and cancel Prime there.
- Android: Google Play app, then Payments & subscriptions, and cancel Prime there.
Check your bank statement if you are not sure who is charging you — the merchant name tells you where to cancel.
Prime Video channel subscriptions keep charging
Cancelling Prime does not cancel extra subscriptions you added through Prime Video, such as Paramount+. Those are separate charges. Cancel them in Your Memberships & Subscriptions in your Amazon account, or they will keep billing you after Prime has ended.
Alternatives to cancelling
If you are not sure you want to leave for good, two options are worth knowing about:
- Pause your membership. From Prime Central, you can pause Prime for one, two, or three months. The pause starts after your current billing cycle. It is not available if you joined through a third party, are on a Prime Video-only or Prime Business plan, or are on a free trial.
- Set a renewal reminder. In Manage Prime Membership, under Next Payment, choose Remind me before renewing. Amazon will warn you before the next charge. This option is not available when your renewal is within three days.
The bottom line
Cancelling Amazon Prime is quick, free, and done entirely online — the trick is doing it before your next charge, and before you use another Prime benefit if you want your money back. Check your renewal date in Prime Central, cancel through End membership and benefits, and keep the confirmation screen until the refund lands or the end date passes. If the price rise pushed you out, the same steps work for any subscription you want to cancel, and if you are juggling several of them, our guide to apps that track your subscriptions can help you spot the next renewal before it hits. And if you are still deciding whether a trial is worth it, read whether you can cancel a free trial before it ends first.
